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Chat monitor
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If an agent has requested help, you see a red flag next to the name and a private message far right if the agent entered one. To view a chat, click View in the Action column of the chat you want to monitor. The chat monitor opens in the Agent Status list. To send a private message to an agent as the agent is chatting with a customer, type your message in the message field and press Enter. The agent can see your message in the chat log, but the message is invisible to the customer.

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To add a chat monitor, do the following: In Settings, select the Automation section and click on the Chat Monitor tab. Who can Monitor Chats? Visitor : If you want to monitor a chat conversation of a visitor from a specific ID irrespective of any agent he converses with, then choose the Visitor Address option and enter the address of the visitor mlnitor the text box.

The chat monitor opens in the Agent Status list. Click on the Save button to register changes. To send a private message to an agent as the agent is chatting with a customer, type your message in the message field and press Enter.

See Also. How to delete a Chat Monitor? If an agent has requested help, you see a red flag next to the name and a private message far right if the agent entered one.

In the Choose a Type, select a type you would like to monitor. The agent can see your message in the monitro log, but the message is invisible to the customer.

mmonitor How to add a Chat Monitor? To view a chat, click View in the Action column of the chat you want to monitor. Now click on the Add button to set-up a new chat monitor. IP Address : If you want to monitor the chats originated from a specific IP address then choose the IP Address option and enter the specific IP you would like to monitor in the text box.

You can view the added chat monitors listed in the Chat Monitor section.

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